Job Description
Roles and Responsibilities
- Customer Interaction: Handle inbound and outbound calls, emails, or chats to assist customers with queries, complaints, or product information.
- Data Management: Maintain accurate records of customer interactions, feedback, and transactions in CRM systems.
- Problem Solving: Identify customer issues quickly and provide effective solutions or escalate to higher departments when needed.
- Process Adherence: Follow company guidelines, scripts, and quality standards to ensure smooth workflow and high customer satisfaction.
- Reporting & Feedback: Prepare daily or weekly performance reports and share customer insights to improve service efficiency.
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