Production Support Engineer, AS
Job Description
Job description
Autobahn is the Deutsche Bank s digital platform for Corporate and Investment bank, enabling seamless delivery of to more than 200000 internal & external users through UI and API channels. Autobahn is continuously recognised by the clients as state-of-the-art product with multiple industry awards over recent years. Consolidated architectural vision and technical execution creates significant efficiencies for Deutsche Bank and consolidates strong technology expertise across multiple groups and teams.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Partner with, and influence, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes , platforms across Production.
- Grow into regional lead for a suite of applications in corporate banking technology.
- Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
- Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.
- Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
- Event monitoring and management via a 24×7 workbench and regularly probing the service environment and acting on instruction of a run book.
Your skills and experience
- Highly experienced with Production Application Support and ITIL Practices
- Deep understanding of application Support and/or Development and complex IT infrastructure (UNIX, Database, Middleware, Cloud, MQ etc )
- Strong knowledge of databases (Oracle/MSSQL etc ), including working experience of writing SQL scripts and queries
- Working experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, Bash, Ansible, tools for automation (RPA, Workload, Batch)
- Experience in application performance monitoring tools – Geneos, Splunk, Grafana & New Relic , Scheduling Tools (Control-M)
- Leadership and People Management experience