Technical Support Executive Fresher

Job Description: Customer Support Executive (Chat & Calls)

Location: Chandigarh (On-site)

Department: Customer Support / Operations

Job Summary

We are looking for a customer-focused and detail-oriented Customer Support Executive to manage customer interactions via chat and calls. The role involves resolving customer queries, handling complaints, and ensuring a smooth post-sales experience while maintaining high service quality standards.

Key Responsibilities

• Handle customer queries and concerns through chat, inbound, and outbound calls
• Provide accurate information regarding products, orders, delivery status, and returns
• Resolve customer complaints efficiently and escalate issues when required
• Maintain detailed records of customer interactions in CRM systems
• Coordinate with internal teams such as logistics, sales, and warehouse for issue resolution
• Ensure adherence to company policies, processes, and service-level agreements (SLAs)
• Follow up with customers to ensure complete resolution and satisfaction

Required Skills & Competencies

• Strong verbal and written communication skills
• Ability to handle multiple chats/calls simultaneously
• Customer-centric attitude with problem-solving skills
• Basic computer knowledge and CRM handling
• Proficiency in MS Office (Excel, Word)
• Ability to work in a fast-paced environment

Qualification & Experience

• Graduate in any discipline
• 02 years of experience in customer support (chat/call process preferred)
• Freshers with good communication skills may also apply

Work Schedule

• 6 days working